Refund policy
Returns & Exchanges
Return Period
Please contact us within 7 days of delivery to request a return.
To be eligible for a return, items must be unworn, unused, with all original tags attached, and in the same condition as received. Proof of purchase, such as your order confirmation email, is required.
To request a return, please contact us in advance at:
Email: info@prequel.jp
Return address:
ILEPROJET
3-2-22 Nonaka, Fujiidera-shi
Osaka 583-0014
JAPAN
Returns sent without contacting us in advance will not be accepted.
Customers are responsible for shipping costs for returns or exchanges requested for personal reasons.
Damaged, Defective, or Incorrect Items
If you receive a defective or damaged item, or an item different from what you ordered, please contact us promptly after delivery.
We will review the details and assist you with a return or exchange.
Items Not Eligible for Return or Exchange
The following items cannot be returned or exchanged:
- Custom-made or special-order items
- Altered items, including hemming or size adjustments
- Sale items
- Gift cards
- Other items deemed unsuitable for resale
If you have any questions, please feel free to contact us.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, we will process your refund to your original payment method within 10 business days. You will receive an email notification once we have processed your refund.
After we have processed your refund, the time it takes to appear on your statement or in your account may vary depending on your credit card provider or bank.
To check the status of the refund on your statement or in your account, please contact your credit card provider or bank. If you have any questions about the refund or need further information to help them trace it, please contact us at info@prequel.jp. We will be happy to help.